Shipping policy

Shipping Policy

At Evie & Dude, we strive to provide a smooth and efficient shopping experience for our customers. Please review our shipping policy for important information regarding processing times, shipping rates, and delivery.

1. Order Processing Time

  • All orders are processed within 1 business day (Monday to Friday, excluding weekends and holidays).
  • Orders placed after 6:00 PM CST will be processed the next business day.
  • Orders are shipped once payment is successfully processed.

2. Shipping Rates & Delivery Times

We offer various shipping options to ensure your order reaches you promptly. Shipping rates are calculated at checkout based on the destination and chosen shipping method.

  • Shipping costs will be displayed at checkout based on the shipping method and delivery address.

Please note that delivery times are estimates and may vary depending on the shipping carrier, location, and other external factors.

3. International Shipping

We are happy to offer international shipping to many countries. International customers will be responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in the price of the order and are the responsibility of the customer.

  • International shipping times vary by destination. You will be provided with an estimated delivery date at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

5. Shipping Address

Please ensure that your shipping address is correct before finalizing your order. We are not responsible for any delays or mis deliveries due to incorrect or incomplete addresses.

If you need to update your shipping address, please contact our customer service team immediately at contact@evieanddude.com Once the order is shipped, we cannot make changes to the address.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as weather, holidays, or issues with shipping carriers. We appreciate your patience during these times and will keep you informed of any significant delays.

7. Lost or Damaged Items

If your package is lost or damaged in transit, please contact our customer service team within [1] day of receiving your order. We will work with the shipping carrier to resolve the issue.

For damaged items, please provide photos of the damage and your order number to assist in the claims process.

8. Returns & Exchanges

Please refer to our Return and Exchange Policy for information on how to return or exchange items.

9. Contact Us

If you have any questions or concerns about shipping, please reach out to our customer support team at:

  • Email: contact@evieanddude.com